The session will commence with a short presentation of the issues and processes involved in development and implementation of two inaugural first year experience programmes at a large multi-campus university, Queensland University of Technology. One programme is centrally located in student services and is focussed on all first year undergraduates (9,700 students). The other is campus/faculty-based and is focussed on first year students in a range of undergraduate courses at QUT’s Carseldine Campus. The presenters will be encouraging feedback about these programmes from other practitioners at the session and will aim is to promote sharing of experiences of programme development between attendees. Focus of the discussion may include examination of the relationship between central services and local initiatives, effective information dissemination, use of focus groups, programme evaluation.